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Terms & Conditions

About Us

Pitch Teamwear is a trading name of Provan Sports Limited. We are a team of experts proving there is a right way to manage football club kit and merchandise supply. Informed by over 35 years of experience, our passionate team works as a partner not a supplier, to provide peace of mind for football teams and clubs. We are one of the leading, multi-brand football kit and white label goods suppliers and retail partners in the UK. 

Delivery Times

Pitch Teamwear offer an exceptional service and, under normal circumstances, all items will be delivered within the estimated timelines quoted on our website.

Our stock is sourced directly from our suppliers. Estimated delivery lead times are estimates only and are always subject to stock availability and prior delivery from our suppliers.

Delays on orders may occur from time to time, which are out of our control, although we work closely with our suppliers to mitigate any such circumstances. We accept no responsibility for any delays that occur by carrier. We will not be liable for compensation for any reason whatsoever.

Delivery of Orders

Please note that once your order has been passed to the courier or postal service from the Pitch Teamwear warehouse, it is then your responsibility to ensure that someone is available to sign for the parcel on delivery. If your order is then returned to us by the courier due to either an incorrect address you’ve supplied or if no one was available to sign for the parcel then we will need to receive a further payment at our standard delivery charge at the time of the original order to provide a further delivery service. If you have used a promotional code and received free delivery, then a charge will need to be taken before we resend your order.

Once an order is placed with us, the contract we hold with you as the customer is to deliver goods to your address as submitted at the time of order. If you then make any changes with our courier once the order has been dispatched from our warehouse, then we cannot be held responsible for any issues that may arise from such changes and we will not be liable for compensation whatsoever. These changes include but are not limited to requesting for goods to be left with a neighbour, a change in delivery date, or agreeing for goods to be left in a safe place without a signature.

Free Promotional Offers

Pitch Teamwear may at certain times offer promotional offers which are only available at the time of purchase. These offers are not available in conjunction with any other special prices offers. Only one promotion/offer/promotional code may be used per order. Promotional codes must be used in line with the terms and conditions of the offer, any breach of these terms will result in cancellation of the free item, order or a request for any additional monies if applicable. Pitch Teamwear reserve the right to cancel any orders where promotional offers are used in bad faith and to end promotional offers earlier than stipulated. All offers are subject to change without prior warning, for latest details regarding an offer, please send an email to sales@pitchteamwear.com with the promotional code you are enquiring about.

Order is Final

Once an order is placed it cannot be corrected from supplier. Pitch Teamwear purchases directly from suppliers on receipt of your order. We are unable to cancel orders once placed so please be sure of your choice of garments, sizes, colours, customisation and quantities. 

As all products are prepared to your precise specification we cannot accept any returns.  

Refund of shipping return cost is only applicable on faulty products and where agreed prior to the return of the item(s). Where Pitch Teamwear have asked for a product to be returned and it is then deemed to be faulty Pitch Teamwear shall cover the cost of the return postage up to a maximum of £7.50.

Please read below to understand our returns policy.

Order must accurately reflect the required Garments/Sizes/Colours/Quantities

We are an internet based company, having developed a bespoke web site to streamline the purchase of teamwear, and all orders should be confirmed in writing on the website. We rely on the customer to order the correct Garments, Sizes, Colours and Quantities.

Colour Fastness/Shade Variation

We do not guarantee colour fastness on any of the goods for sale, outside of those offered by the brand manufacturer. Every effort is made by brand manufacturers to ensure matching colours across the range & style of garments, but there may be variations from dye batch to dye batch, or variances in fabric material or style, so it’s not possible to guarantee an exact colour match across multiple ranges or orders.

Faulty Items

Pitch Teamwear reserve the right to refund for a faulty item rather than replacing it. This is dependent on the item and will be discussed further by one of our customer service representatives upon completion of the returns form. If a refund, exchange or replacements are offered by the company, we shall not be liable for any costs related to embellishment carried out by any other company on the original affected items whatsoever.

Please note that incorrect application or use of machinery and materials during the embellishment process can cause faults to develop with the garments, therefore we reserve the right to reject any garment fault where we believe the fault has potentially been caused by an embellishment process not carried out by Pitch Teamwear.

Clearance Items

The company operates a strict “No Returns Policy” on clearance goods.

Damaged Goods

If you receive an order that has been damaged during transit you should advise us in writing within 24 hours of receipt, fail to do so and we will be unable to accept your claim.

Shortages

If you receive an order and you believe there may be a shortage please ensure you take all of items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so and we will be unable to accept your claim.

All suspected fraudulent claims for shortages will be reported by us to the Police for further investigation. We reserve the right to pass all of your details to the Police authorities, in all instances where we believe a crime may have been committed. 

Cancellation of Orders

Once placed orders cannot be cancelled. Our service is based on efficiency of our own designed processes and agreements with our suppliers such that once an order enters our process we are fully committed to delivery of your order.  

Delivery Charges

The company charges for all deliveries. All orders require a signature; the courier of choice will make attempts to deliver your goods based on their policy. If you are not available to sign for the order and the goods are returned to us, you will be recharged for another delivery. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

Website quoted delivery prices are based on a UK Mainland address only, excluding BFPO, Channel Islands, Northern Ireland, All Isles and Outer Hebrides. Some Scottish locations may require an additional delivery charge, you will be notified once you have placed your order, or alternatively contact us prior to placing your order.

Please note that once we dispatch your order from our warehouse, it is then your responsibility to ensure that someone is present to sign for the parcel. If your order is then returned to us by the courier due to either an incorrect address supplied or that no one was available to sign for the parcel then we will need to receive a further payment for the same amount of paid delivery at time of the original order, this is to cover the costs associated with your order being delivered back to us by the courier company. We will then also need to take a further payment to redeliver your order to the same amount paid on the original order. Please note that if you have used a promotional code and received free delivery, then a charge will need to be taken before we will resend your order and also to cover the cost of the return of the goods back to ourselves due to the non delivery. All customers with a delivery address outside of the UK mainland, please email sales@pitchteamwear.com with details of your order for shipping costs to your address.

Collection of Orders

We are unable to offer a collection facility for any order placed over the telephone or via the website and all orders shall be dispatched using our insured and tracked courier. For a list of our estimated shipping lead times and prices please visit our 'Shipping & Returns' page.

Conditions of Sale

If the courier of choice is unable to start or continue their services for a reason beyond its control, we will not be in breach of our agreement with the receiver, but will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.

Please note if an issue arises whereby we are unable to supply the original product ordered, then at our discretion we reserve the right to offer a similar alternative product.

We reserve the right not to accept any order until full payment has been made by the customer either by cheque (instore, by appointment only) where payment will be deemed to have been made when a cheque has been received and funds cleared to our bank account or by a credit card when payment has been successfully authorised by the credit card company. The company will then accept that a contract has occurred and we will endeavour to meet all agreed delivery schedules. Delays at times may be unavoidable due to conditions out of our control by any suppliers to our company. Pitch Teamwear, reserve the right to cancel your order in either full or part at any time and return any payment applicable against any cancellation. Please note that we cannot be held responsible for the time it takes for a card refund to process. Some card refunds can take up to 5 working days from the date the refund is processed for the funds to appear in your account, it is often sooner than this but this is the maximum time we have to allow as it always dependent on your bank and their processing times.

Pitch Teamwear is a web based trading site exclusively owned by Provan Sports Limited. Registered Address: c/o Douglas McDonald CA, 2 Octavia Buildings, Kilmacolm, PA13 4AE. Company Registration No: SC306073

Personalisation of Products

  1. By uploading or submitting any material (including an image, design, logo or word/phrase) ("Artwork") to personalise a product on the Pitch Teamwear Website, you confirm that you have the right to do so and that the artwork does not infringe the rights of any other person or entity. You shall fully indemnify us on demand and hold us harmless against any claim, costs, losses and expenses (including legal fees) that arise out of a claim that the artwork infringes the rights of any third person.
  2. You must not upload or submit any Artwork for customising a Product on the Pitch Teamwear Website that:
    1. is inaccurate, defamatory, obscene, offensive, indecent, pornographic, abusive, blasphemous, hateful, threatening, inflammatory, in breach of privacy or which may cause annoyance, upset, anxiety, embarrassment or inconvenience to any other person;
    2. discriminates based on race, sex, religion, nationality, disability, sexual orientation or age;
    3. attempts to deceive any person or be used to impersonate any person, or to misrepresent Your identity or relationship with any person;
    4. gives the impression that it originates from Us, if this is not the case;
    5. includes any data relating to another person that personally identifies them, such as their address, telephone number, or email address, without their express approval. By uploading or submitting any such content, You agree that You have obtained this approval;
    6. supports, promotes or assists violence or any unlawful act; or
    7. infringes anyone's rights (including intellectual property rights). In particular, You must ensure that You either own the copyright in any Artwork that You upload or submit or that You are fully licenced by the copyright owner to use the Artwork on the Product, that You are not infringing any third party's trademark (whether registered or not), or breaching any duty of confidentiality to any third party.

We also have the right to refuse to process your order or to terminate our contract with you (without liability) if we believe that you have not adhered to the Personalisation Standards.

Printing/Embroidery

We will use our best endeavours to obtain the closest possible match to files/artwork submitted to Pitch Teamwear, however we cannot accept any responsibility for any variation in colour of the finished print, due to the heat application of digital printing to the garment, shade variants may occur when printing on to different colour garments. Any file/artwork submitted to Pitch Teamwear that you have supplied which requires exact pantone colours will be printed as near as the printing process allows. Pitch Teamwear, accept no liability in the finished digital colour print.

Artwork & Embroidery Origination Files

The Customer may request in writing their design files produced for either the artwork or origination files. These will be released within 5 working days once an administration fee of £25 has been paid to cover the costs associated to fulfilling the request. If the artwork or origination was provided free of charge (including promotional offers), subsidised or a discount applied to the order, then the ownership of these files belongs to Provan Sports Limited and a payment of the original full price of the associated files will be required to pass ownership of the files to the customer, plus an administration fee of £25 to process the request for the files to be supplied. Please note only the customer who placed the order containing the artwork or origination can apply for the transfer of ownership or request of files.

Copyright Patented Designs

The Customer shall hold the Company indemnified in respect of any claim cost expense or loss in respect of any patent copyright design or trademark registration or any similar form of protection in respect of the production or sale of any of the Goods specified or authorised by the Customer. The Company gives no warranty (and none shall be implied) that the Goods or their sale or use shall not infringe copyright patent design or trademark registration or other similar forms of protection belonging to any third party. Sale of the Goods shall not imply or include the sale assignment or passing of any copyright to Customer.

Rights to Promote the supply of Product

With placement of an order with Pitch Teamwear, you grant permission for Pitch Teamwear to have full rights to use and distribute text, images and video relating to the supply of products, including those taken by third parties, including the permission on behalf of any company, club or any other association related to the order. You have the right to withdraw this permission at the time of order by telephone or within 12 hours of an order placed online and this must be made in writing via email using the same email address at the time of order and from the individual or companies contact details used.

Limitation of Liability

This website may contain typographical errors or inaccuracies and may not be complete or current. Pitch Teamwear therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. In the instance of a website pricing error, you will be notified and given the opportunity to either make a payment for the additional amount required. Where you decide not to make payment your order will be cancelled in full and any monies paid refunded via the same method. We reserve the right to cancel and refund any order without prior notice.

Please note that while Pitch Teamwear mainly uses images supplied by the manufacturers of the products available for sale on the website the limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation to the true colour. Every reasonable care has been taken to ensure that the imagery and descriptions are accurate, however, specifications may change such as but not limited to trim colour or brand location. We cannot be held responsible for any colour variations on your computer monitor or portable device. If a specific colour is required, we would always advise ordering a sample prior to placing any large order, especially where you will also require personalisation of the product as we will be unable to accept any return on this basis.

League and Association Rules

Please note Pitch Teamwear take no responsibility whatsoever for any product which is deemed unacceptable to wear by any league or association. We are aware that some leagues have rules which prohibit garments that are too dark as a colour, or where a jersey has a plain black rear, however it is the customer’s sole responsibility to perform the necessary checks with their league or association before placing an order. Different leagues and associations will have different interpretations on what is within their rules/handbook so we always recommend contacting them prior to placing an order with us.

Registration

By entering into a transaction/quotation or registering an account you agree and confirm to be bound to the terms and conditions displayed on this website.

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